Refund Policy
Our 30-day money-back guarantee
Every order from the B4 Fitness store is covered by a 30-day money-back guarantee. If you're not completely happy with your purchase, email us within 30 days of receiving your order and we'll give you a full refund or send you a replacement.
How to request a refund or replacement
Email skool@b4fitness.org and include:
- your order number
- whether you'd like a refund or a replacement
- a short note on what went wrong, so we can put it right
We'll reply to confirm your request and let you know if we need anything else from you.
Damaged, faulty or incorrect items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us as soon as possible and we'll put it right at no cost to you. A photo of the problem helps us sort it out faster.
When you'll receive your refund
Once your refund is confirmed, it's paid back to your original payment method within 5–7 working days. Your bank or card provider may take a little longer to show it on your statement.
Replacement products are sent out within 1–2 working days of your request being confirmed.
Community memberships
Membership of the B4 Fitness community is billed through Skool. You can cancel at any time from your Skool account settings. There's no contract and no minimum term. When you cancel, you keep access until the end of the period you've already paid for, and you won't be charged again.
We don't refund part-used billing periods, except where the law requires it. If you think you've been charged in error, email us and we'll look into it straight away.
Your legal rights
This policy is in addition to your legal rights as a consumer, including your rights when goods are faulty or not as described. It doesn't affect those rights.
Contact us
For anything to do with an order, a refund or a membership, email skool@b4fitness.org. You can also read our full Terms of Service.